Clinical Success Specialist - Brazil

Location: Brazil / Remote
Compensation: MXN 647,450 – 738,800 annually + competative variable

Preferred Top three recommended locations:

• Curitiba (Paraná)
• Sao Paulo
• Belo Horizonte (Mina Gerais)

About the Role

The Clinical & Training Success Specialist (LATAM) is a key member of SprintRay’s regional team, responsible for empowering dental professionals and partners across Latin America to achieve clinical excellence through 3D printing and digital dentistry. This hybrid role combines customer success, clinical education, and training leadership to enhance customer onboarding, product integration, and long-term engagement. The position requires both remote collaboration and on-site engagement throughout the Brazil region to drive product adoption, satisfaction, and loyalty.

Key Responsibilities

Onboarding & Clinical Integration

• Guide new customers through the onboarding process, ensuring successful installation, setup, and initial workflow implementation across clinics and dental labs.
  
• Deliver engaging in-person and virtual onboarding sessions tailored to clinic and lab needs.
  
• Guide practitioners in integrating SprintRay’s digital workflows—from design to printing, post-processing, and clinical applications—into daily practice
  
• Clinical Education & Training Leadership
  
• Design, develop, and execute comprehensive education programs for dental professionals, focusing on digital dentistry, 3D printing workflows, and materials science.
  
• Partner with KOLs, universities, and academic institutions to create impactful curricula and continuing education content aligned with local regulatory and clinical standards.
  
• Conduct dynamic workshops, seminars, and webinars that drive skill enhancement and confidence in digital workflows.
  
• Proactively assess training needs through customer feedback, usage analytics, and clinical performance data identifying opportunities for technical growth and workflow optimization.
  
• Ensure all training programs reflect SprintRay’s commitment to scientific credibility, quality, and innovation.
  
  
Customer Engagement & Clinical Success

• Serve as the main clinical liaison for assigned territories, offering proactive support and guidance to dental teams and partners.
  
• Encourage advanced usage of SprintRay’s ecosystem and promote clinical success stories through regional channels.
  
• Collaborate with sales, marketing, and customer success teams to strengthen partner capability and ensure consistent service standards.
  
• Support KOL engagement initiatives, including case study development, clinical documentation, and speaker training.
  
• Community Development & Regional Collaboration
  
• Organize and facilitate study clubs, peer-to-peer events, and university partnerships that foster a strong educational community.
  
• Act as a cultural bridge between SprintRay and LATAM clinicians, promoting collaboration, inclusion, and shared learning.
  
• Support key trade shows, symposiums, and educational roadshows across the region to reinforce SprintRay’s presence and reputation.
  
  
Documentation & Reporting

• Maintain accurate CRM records of customer interactions, training outcomes, and clinical feedback.
  
• Provide structured reports highlighting training impact, adoption rates, and opportunities for continuous improvement.
  
• Document and escalate technical or clinical issues with clarity and actionable insights.
  
  

Required Qualifications

• Bachelor’s degree in Dentistry, Dental Technology, Biomedical Sciences, or related field (preferred).
  
• 2–4 years of professional experience in clinical education, customer success, or technical training within dental or medical technology.
  
• Strong understanding of digital workflows, 3D printing, and restorative/surgical dental applications.
  
• Bilingual proficiency in Spanish and English (Mexico) Portuguese and English (Brazil).
  
• Exceptional communication, facilitation, and presentation skills with the ability to engage diverse audiences.
  
• Experience collaborating with universities, KOLs, and academic institutions preferred.
  
• Skilled in CRM platforms, digital communication tools, and virtual learning technologies.
  
• Willingness to travel regionally (up to 40–50%) to conduct trainings, attend events, and support partners in key markets.

Employment Type

Full-time / Remote

About SprintRay

SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.

But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.

Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.

At SprintRay, the future of dentistry is being printed today. Want to be part of it?