Sales Support Teamlead (f/m/d)

Location: Weiterstadt, Germany

About the Role

SprintRay Europe GmbH is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in providing high-quality 3D printing solutions for the dental industry and are expanding rapidly. To support this growth, we are transforming our order management team into a proactive Sales Support organization and are looking for a skilled and motivated Sales Support Team Leader (f/m/d) to guide this transformation.

As Sales Support Team Leader, you will functionally lead a team responsible for supporting sales activities that are not directly handled in the field. Your role is critical to ensuring smooth operations, high-quality communication, and a seamless customer experience - primarily for our dealers and distributors across the region.

You will manage and optimize processes, support the Area Sales team, and serve as the key point of contact for order-related topics. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment and is eager to explore automation and new technologies to drive efficiency.

Key Responsibilities

• Lead, coach, and develop the Sales Support team across the EMEA region
  
• Support customer onboarding in coordination with Sales and Finance
  
• Maintain customer data in the ERP system
  
• Provide accurate product information, pricing, and availability to internal and external stakeholders
  
• Support Area Sales with quotations and sales-related queries
  
• Serve as primary contact for order confirmations, delivery updates, and invoice inquiries
  
• Oversee the entire Order-to-Cash process, ensuring timely and accurate execution
  
• Proactively communicate with distributors and sales teams on order status, shipments, and backorders
  
• Handle invoice discrepancies, complaints, and product returns using approved systems
  
• Collaborate with Finance on account creation and credit management
  
• Coordinate with the Fulfillment team on logistics for shipments and returns
  
• Drive efficiency in customer communication channels (email, chat, phone

Required Qualifications

• Commercial education or relevant university degree
  
• Proven experience in a customer-focused administrative role
  
• Fluent in German and English (written and spoken)
  
• Strong communication and problem-solving skills
  
• Leadership experience is an advantage
  
• High attention to detail and accuracy
  
• Experience with ERP and ticketing systems
  
• Excellent time management and organizational skills
  
• Team-oriented with a proactive, hands-on approach

What we offer you

• A varied and challenging role in which you can help shape and implement your own ideas
• Working in a dedicated team with open communication in a motivating work environment in a growing technology company
• Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
• Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
• Flexible working hours
• 30 days vacation and birthday off
• Adequate performance-related remuneration
• Opportunities for further training and qualification
• Free snacks and drinks
• Extensive training and colleagues who are available to answer questions

About SprintRay

SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.

But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.

Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.

At SprintRay, the future of dentistry is being printed today. Want to be part of it?