Product Support Engineer (Level 2)

Location: Los Angeles
Compensation: $85,000 – $95,000 annually (depending on experience)

About the Role

As a Product Support Engineer on SprintRay’s Product Care team, you’ll play a key role in improving the performance, reliability, and efficiency of our products and operations. This is a mid-level, hands-on engineering role designed for someone early in their career who is eager to learn, grow, and make an impact. You’ll work across hardware, software, quality, and manufacturing teams to drive process improvements, analyze product performance, and help shape future product designs for serviceability and long-term reliability.

This position is ideal for a mechanical, electrical, or industrial engineer with strong problem-solving skills who wants exposure to product lifecycle engineering, continuous improvement, and cross-functional collaboration.

Key Responsibilities

• Lead process optimization projects across domestic and global operations to improve efficiency and reliability
• Troubleshoot and document root cause and failure modes for hardware and electromechanical systems
• Develop and standardize procedures, best practices, and SOPs in collaboration with R&D, Product, and Quality teams
• Partner with R&D to ensure new designs are reliable and easy to service
• Maintain and enhance data systems, automation tools, and reporting dashboards (Power BI, PowerApps, etc.)
  Collect and analyze data to identify trends and recommend corrective actions
• Support integration of AI and automation into repair and reliability processes
• Communicate insights and recommendations effectively to cross-functional team members and leadership
• Provide leadership coverage when management is unavailable

Required Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or related field)
• 1–3 years of experience in engineering roles (process improvement, product support, reliability, or manufacturing engineering preferred)
• Familiarity with failure analysis, troubleshooting, and process optimization of electromechanical products
• Knowledge of lean manufacturing, industrial engineering, or systems engineering methods
• Experience with data analysis and visualization (Excel, Power BI, or similar tools)

Preferred Qualifications

• Strong communication and collaboration skills
• Eagerness to learn and grow into a product care and process improvement expert

Employment Type

Full Time

About SprintRay

SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.

But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.

Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.

At SprintRay, the future of dentistry is being printed today. Want to be part of it?